Refund Policy

1. When you can get a refund

Monthly plans

Monthly plans are not refundable once the billing period has started, except in the cases described under “Billing errors”, in “Recurring payment renewals” and in Your legal rights below. You can cancel a Recurring payment at any time to stop future renewals.

Quarterly, half-yearly and yearly plans

If you buy a quarterly, half-yearly or yearly plan for the first time (whether you paid with One time payment or Recurring payment), you can ask for a full refund within 7 days of the date of the first payment, provided you have not seriously misused the Services or breached our Terms. After this period, the fees for the current term are not refundable, but you keep access until the end of the term you paid for.

Recurring payment renewals

If you chose Recurring payment, your plan renews automatically unless you cancel before the renewal date. If you were charged for a renewal and did not intend to continue, you can ask for a refund within 3 days of the renewal payment, as long as you have not used the paid features during the new term.

One time payment

A One time payment does not renew, so there are no renewal charges. The refund rules above apply to it in the same way, according to the billing period you bought.

Billing errors

If we charged you incorrectly, for example twice for the same order, or an amount different from the one shown at checkout, we will refund the incorrect amount in full. Please contact us as soon as you notice, and within the time allowed by law.

2. What is not refundable

Unless the law requires otherwise or we state differently at the time of purchase, the following are not refundable:

• fees for a billing period that has already started, once the refund periods above have passed;
• usage-based items that have already been used or consumed, such as AI credits or other quotas;
• accounts, content or features that were suspended or terminated because of a breach of our Terms, abuse, fraud or illegal activity;
• fees you have already received a refund or credit for;
• fees or charges applied by third parties, such as your bank, card issuer, currency conversion or a payment gateway, which we do not control;
• domain names, third-party services or other items bought through the Services from a third party, which are subject to that third party’s terms;
• plans bought through a promotion, discount or special offer, unless the offer says otherwise.

3. Your legal rights

Nothing in this policy limits any right you have as a consumer under the law that applies to you. In particular:

• Cooling-off or withdrawal rights. In some places, such as the European Union and the United Kingdom, consumers may have a right to cancel a contract for digital services within a set period (often 14 days) without giving a reason. If you exercise this right, we will refund what you paid within the time required by law. If you asked us to start providing the Services immediately, we may deduct an amount proportionate to the service you have already used, as the law allows.
• Consumer guarantees. You may have statutory rights to a repair, replacement or refund if the Services are faulty or are not as described. We will honor these rights.
• Which rules apply. If the law of your country gives you more favorable rights than this policy, those rights apply.

4. If we change or discontinue a paid service

If we discontinue a paid service, or remove a paid feature in a way that materially reduces what you paid for, you can choose a pro-rata refund of the unused part of the period you have already paid for that service or feature. We will tell you how to claim it when we give notice of the change. If you are affected by a long outage that we cause, we may offer a credit or refund as we decide in good faith.

5. Cancellation and plan changes

• Cancellation. You can cancel a Recurring payment at any time from your account or by contacting us. Cancellation stops future charges, but does not automatically give you a refund, except as stated in this policy. You keep access to paid features until the end of the period you have already paid for. A One time payment does not renew, so there is nothing to cancel.
• Upgrades. If you upgrade to a higher plan during a term, we may credit the unused part of your current plan against the new plan, as shown at checkout.
• Downgrades. A downgrade takes effect at the end of the current term. We do not refund the difference for the remaining part of the term.
• Deleting your account. Deleting your account does not by itself entitle you to a refund. Please cancel and request a refund, if you are eligible, before deleting your account, because we may not be able to process a refund after your data is deleted.

6. How to request a refund

To request a refund, email us at [email protected] from the email address of your account, and include:

• the email address of your account;
• the date, amount and order or invoice number of the payment;
• the reason for your request.

We may ask for more information to confirm your identity or the payment. We will review your request and reply within a reasonable time, generally within 5 business days. Please send your request within the periods stated in this policy, because later requests may not be accepted unless the law requires it.

7. How refunds are processed

• Approved refunds are returned to the original payment method, in the same currency as your payment, within about 10 business days after approval. Your bank or payment provider may need extra time to show the money in your account.
• We cannot refund to a different account or payment method, except where the law or our payment provider requires it.
• If a refund is made in a different currency, the amount you receive may differ slightly because of exchange rates or provider fees, which we do not control.
• Taxes (such as VAT or GST) are refunded together with the fees they relate to, as required by the tax rules that apply.
• When a refund is approved, paid features may end immediately, and your account may move to the free plan.
• If you receive a refund for a plan paid with Recurring payment, we also cancel the recurring payment so that you are not charged again.

8. Chargebacks and payment disputes

If you have a problem with a charge, please contact us first so that we can try to resolve it quickly. If you open a dispute or chargeback with your bank or card issuer, we may suspend the related paid features or the account while the dispute is open, and we may provide the information needed to respond to it. If a chargeback is decided in your favor after we have already refunded you, we may recover the duplicated amount.

9. Purchases from users of the Services

The Services let users accept payments from their own customers through third-party payment gateways. If you bought something from a TisTos user, that purchase is a contract between you and that user, and is not covered by this policy. We are not the seller and we do not receive or hold your payment. Please contact the seller directly about refunds, returns, delivery or any problem with your purchase, and follow the seller’s own refund policy. If you paid through a payment gateway, you may also have rights under that gateway’s buyer protection terms or under the consumer protection law of your country.

10. Changes to this policy

We may update this policy from time to time. If we make a material change, we will notify you in the way described in our Terms, and the change will apply to payments made after it takes effect. The “Last updated” date shows the latest version. This policy may be provided in several languages for convenience; if there is any inconsistency, the English version prevails to the extent permitted by law.

11. Contact us

Questions about billing or refunds:

• Email: [email protected]